Jewelry Care & Warranty
General Jewelry Care:
It’s important to love on your jewelry, glowgirl.
- Avoid Exposure: Keep your non-permanent jewelry away from harsh chemicals, such as cleaning agents, perfume, and lotions. Do not apply lotions and perfumes directly onto your jewelry.
- Cleaning Routine: Clean your non-permanent jewelry regularly using warm water, mild soap (like Dawn dish soap), and a soft toothbrush. Rinse thoroughly and dry with a soft cloth.
- Storage: Remove your non-permanent jewelry when not in use and store it in its original packaging or a clean, dry space, away from other jewelry metals, to avoid scratches or discoloration.
- Protection: Remove your non-permanent jewelry during high-impact activities to prevent damage.
Permanent Jewelry Care:
While permanent jewelry is designed to stay on and is highly durable, it still needs attention and care, glowgirl. Permanent jewelry pieces are subject to material limitations and natural wear and tear. Chemicals and daily activities such as workouts, swimming, and even sleeping can affect the longevity of jewelry over time.
- Avoid Exposure: Permanent jewelry should also be kept away from harsh chemicals, perfumes, and lotions to maintain its shine and durability.
- Cleaning Routine: Gently clean your permanent jewelry using warm water, mild soap, and a soft cloth to remove buildup from daily wear.
- Protection: Be cautious while engaging in activities that may subject your permanent jewelry to excessive force or impact.
Frequently Asked Questions:
1. Can I shower, swim, or work out in my Glowgirl jewelry?
Yes, Glowgirl jewelry is resistant to tarnishing, but frequent exposure to water, sweat, and humidity may dull its shine over time. Anklets, for example, are safe to wear in water but may experience reduced durability and shine with consistent exposure.
2. Will my Glowgirl jewelry tarnish?
No, Glowgirl jewelry is made of stainless steel, which is non-tarnish. However, exposure to chemicals, perfumes, and improper storage can affect its appearance.
3. How do I clean my Glowgirl jewelry?
Clean your jewelry using warm water, a mild soap (like Dawn dish detergent), and a soft toothbrush. Avoid abrasive materials that could scratch the surface. For convenience, use the pink cleaning cloth included with your purchase to keep your pieces shining.
4. Does Glowgirl offer professional cleaning services?
Yes, Glowgirl offers professional cleaning services. Please contact us at 980-729-5397 or contact@glowgirl.us for jewelry cleaning assistance.
5. Does Glowgirl offer jewelry repair services?
Yes, Glowgirl offers professional jewelry repair services. You can visit our flagship jewelry studio in Charlotte, North Carolina, or contact us to arrange a convenient mail-in repair service. While we strive to restore your cherished jewelry pieces to their original beauty, please note that not all items may be repairable due to the nature of the damage or material limitations. In the event that repair is not possible, we will provide you with options to replace the piece in the best and most accommodating way possible. Your satisfaction is our top priority, and we are committed to helping you preserve the pieces you love.
Jewelry Warranty:
We stand by the quality of our jewelry. All Glowgirl jewelry products includes a 15-day warranty that covers defects in materials or workmanship under normal wear. The warranty does not cover damage caused by:
- Negligence or improper care
- Alterations or repairs by unauthorized individuals
- Accidents or exposure to chemicals
Please contact us at 980-729-5397 or contact@glowgirl.us for assistance with jewelry repairs and or warranties.